And all this has to be done by email which sounds fast but isn't when much of Kenya outside of Nairobi doesn't have service and they have to use USB satellite sticks and travel by matatu (small vans authorized to carry passengers) and bus to get anywhere like the bank or get together for a meeting.
It's phenomenal that it happens at all. Too bad the mail system can't be trusted. I mailed a camera more than 2 months ago - luckily not that expensive - but it's not arrived yet and I expect someone helped themselves to it!